Returns and Refunds

We want you to be happy every time you shop with us. Our guarantee means that if for any reason you are not satisfied with the goods purchased you may notify us and return the goods within 7 working days from receipt of the goods, you will receive a refund within 30 days of receipt of returned goods. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of:

  • Fresh / disposable / perishable goods (e.g. flowers or fresh foods)
  • Sealed audio / video recordings or computer software which have been opened
  • Goods made to the customer’s personal specifications

Returns Process

  1. You must contact us using the form, on our contact page to get a Returns Number.
  2. Return should be sent to:
    TFS
    Dept. Football Gifts 4 Fans,
    Wynbury Stables, Main Street,
    West Witton. DL8 4LR
    United Kingdom
  3. You must return the goods with the relevant Returns Number.

Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.